Refund policy

Returns
We offer a 90 day returns policy for money back based on dissatisfaction with the product not change of mind. The product must be 95 % unused to claim a refund. We do not reuse the returned product, we discard this as it is a food product.

Refunds
Refunds are discretionary and we have the right to refuse to refund should we suspect fraud or misuse of our 90 day money back policy. We always endeavor to offer excellent customer service.
Zen Green Tea is not liable for any loss of goods by Australian Post (or equivalent postage or freight companies) in the process of delivery to you. However, in some cases for product that does not arrive, Zen Green Tea may issue a discretionary refund or reshipment.
In all other cases, refund requests will be considered on a case by case basis.